Build what works for you.
Connect with one of our solutions designers to help you build a plan to elevate your outsourcing strategy. No gimmicks. No strings. Just 30 minutes.
Varying volume? No problem.
Our S-Pack and S-Pack+ offerings give you options. Whether you have fluctuating volume, seasonal shifts, or simply need fractional help, we’ve got you covered. Features: Omnichannel support Redundancy Low and high volume
Team members skills
English, French, German, Spanish, Dutch, Italian fluency
Additional and ongoing training facilitation
Best practice privacy and data protection
Empathy driven
We encourage, and train for empathy as much as we do technical aptitude for frustration-free troubleshooting.
Tailored teams
We find product-aligned associates who love to get into the details and drive customer retention with on-brand engagement.
24/7 support
With 24/7 support from around the world, your customers won’t have to wait for answers.
4 steps S-Pack and S-Pack+ cycles
- Solution design Our solution design process for technical support is robust. We dig into what skill level, language competency, and technical aptitude you need to succeed.
- Hire & train Once you feel great about your solution, we’ll work with you to develop custom job descriptions and training so you can feel confident that you’ll have an aligned, engaged team from day one.
- Go live Once we go live, we’ll be analyzing the team’s abilities and iterating on additional training and resources as needed. When we feel confident the transition has been successful, we’ll transition your program out of launch.
- Iterate Our philosophy for operating is one of constant improvement. We’ll meet regularly to highlight opportunities that’ll improve you and your team.